About Us

VCare Mortgage LLC is a preeminent provider of real property lien research, asset valuation, debtor location and asset discovery services. We are focused on assisting mortgage servicers, asset managers, foreclosure attorneys, investors, mortgage lenders and title companies in the areas of due diligence, loss mitigation, quality assurance, foreclosure/REO and mortgage lending. VCare Mortgage provides its customers with unique services that assist them in growing their businesses. By leveraging our technology and partner relationships as well as proactive vendor sourcing, VCare Mortgage delivers great value to its customers by providing better information, quicker turnaround times, fair prices and an exceptional degree of consistency on a national scale.

At VCare Mortgage, it’s all about relationships. With over 70 years of combined customer service and operations experience, the management team has instilled a client-centric attitude throughout the organization. Each conversation is treated as a consultation where the customer provides insight as to what they need and the VCare Mortgage team provides the solutions. In doing so, together we assist them in making intelligent business decisions that help their organizations evolve, adapt and remain profitable. It’s a true “partnership” mentality. Over the years this mindset has led to hundreds of satisfied clients and customer satisfaction is our #1 goal. If an organization is involved in mortgage servicing, mortgage origination and/or default management, chances are VCare Mortgage can help.

Mission:

To produce and disseminate real estate related products and service levels considered to be second to none; to excel in the areas of customer service and high quality workmanship; to utilize technology to reduce turnaround time and operating costs; and to help our customers remain in compliance so they can achieve an equal level of success.

Vision:

To be nationally recognized as a first-class provider of real estate information services, serving thousands of customers.

Why Hire Us?

Experience – Management has over 50 years in the industry.
Commitment – We seek long term relationships and win-win partnerships.
Quality – Extremely low error rates due to a thorough understanding client requirements.
Savings – Lower operating and transactional costs are easily realized with the proper setup.
Productivity – We operate on a 16 hour work day (2 shifts) to maximize order volume and productivity.
Scalability – Our national presence and ability to rapidly adjust our staffing needs makes it easy for our customers to expand.
Culture – We are passionate about our clients, their needs and how we can best deliver value, over and over again.
Diversity – We are an Equal Opportunity employer and encourage a heterogeneous mindset when selecting new vendors for our panel.
Continuity – Safeguards and quality control measures are in place to ensure uninterrupted workflows.
Compliance – Operations team are proactive in understanding and adhering to industry and client specific guidelines.
Privacy – Sensitive information is protected and backed up at regular intervals at multiple sites.

Privacy and Safety:

We understand the sensitive nature and importance of some of the information it possesses. Our security philosophy is a guiding principle of one of our core values.  We are committed to:

  • Non-disclosure of client and vendor information
  • Confidentiality of workflow processes and service level agreements (SLAs)
  • Keeping sensitive information strictly confidential and sharing only with customers and others who “need to know”
  • Monitoring our internal controls at regular intervals to avoid a potential breach

Technology:

We are a 100% paperless across the entire enterprise. Web-based, 128-bit encrypted, firewall and password protected systems are employed for:

  • Order management and production
  • Vendor management
  • Pipeline management
  • Product deliverables
  • Communication channels

Disaster Recovery:

Our business recovery and resumption plan is designed to minimize any potential downtime, ensuring uninterrupted order flow and absolutely no data loss. Our plan includes:

  • Redundant data servers which reside at separate sites
  • Systems which are fully monitored by our technical consultants
  • Daily verification tests performed to measure system stress
  • Maximum downtime of 4 hours in the event of a system failure
  • A hardware catastrophe could be fixed within 96 hours
  • Incremental backups performed every 8 hours
  • Personal files, emails, folders are backed up locally

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